"Write a professional response to a negative customer review"

Dear [Customer Name], Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We take all customer concerns seriously and would like to learn more about what happened. Please contact us at [email/phone] so we can address this directly and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Best regards, [Your Name] [Position] [Company]

Hey [Name], Oof—that's not the experience we want anyone to have. I'm sorry. I'd love to dig into what went wrong and fix it if I can. Would you be willing to shoot me an email at [address]? I'll look into this personally. Appreciate you flagging this. It helps us get better. [Name]

Thank you for your feedback. We apologize for your negative experience. Please contact us at [email] so we can address your concerns and find a resolution. We value your business and want to make this right.