Viable
AI analysis tool that reads customer feedback from surveys, reviews, and support tickets and turns it into clear product and experience insights.
About
Viable connects to your existing feedback sources, such as Zendesk, support transcripts, NPS surveys, and online reviews, and applies AI to find patterns, surface urgent topics, and produce plain-language reports. Instead of manually coding thousands of responses, product and customer experience teams get synthesized summaries they can act on quickly. The platform uses multiple proprietary AI models alongside large language model capabilities to categorize and prioritize feedback. Viable is aimed at product managers, CX leaders, and research teams. Pricing started at around $250 per month with tiered plans, though the product was reported to have gone offline in 2025.