Tidio AI
Customer service platform combining an AI chatbot with live chat and helpdesk tools, designed for small and mid-sized businesses.
About
Tidio brings together an AI agent, live chat, and a helpdesk ticket system in a single platform. Its Lyro AI agent handles routine customer questions automatically, drawing on verified content from your knowledge base to deliver consistent answers around the clock. When a question falls outside what the AI can handle, it routes the conversation to a human agent. Tidio connects with over 120 third-party tools including Shopify, HubSpot, and WordPress, making it a practical choice for e-commerce stores and service businesses that want to reduce support volume without building a large team. A free tier is available, with paid plans for higher usage and advanced automation.