Harvey
AI layer inside Hiver that drafts replies, automates workflows, scores quality, and analyzes sentiment for customer service teams.
About
Harvey is the AI capability built into Hiver's customer service platform. It provides an AI Copilot that drafts responses by pulling from connected knowledge sources and suggests next steps for agents handling conversations. Autonomous AI Agents handle repetitive tasks like order status checks and password resets without human involvement. An AI QA module scores conversations automatically and delivers real-time coaching, while additional tools cover tagging, sentiment analysis, and conversation summarization. Harvey is available to customer service, finance, and IT teams on all paid Hiver plans with no extra add-on cost. A 7-day free trial requires no credit card.