Forethought
AI support platform with specialized agents for resolving, triaging, and quality-scoring customer service tickets across channels.
About
Forethought is a multi-agent AI platform built for customer support operations. It uses a set of purpose-built agents: one surfaces insights and knowledge gaps from past tickets, another handles omnichannel resolution via chat, email, and voice, a triage agent classifies and routes incoming requests, and a QA agent scores every human agent interaction automatically. A built-in copilot assists live agents with real-time suggestions during conversations. The platform is aimed at support teams in SaaS, e-commerce, fintech, and healthcare that need to scale without proportionally growing headcount. Pricing is not listed publicly and requires contact with the sales team.