AI Review Reply
AI review management platform for hotels that generates personalized guest review responses and tracks reputation analytics across platforms.
About
MARA (by Mara Solutions) helps hotels respond to guest reviews faster and more consistently using AI-generated reply drafts. It pulls reviews from multiple platforms into a single inbox, learns a property's brand voice from existing responses, and handles recurring topics with smart snippets that vary phrasing to avoid repetitive replies. Analytics show performance trends across properties and highlight areas for improvement. The platform also includes review widgets and survey tools for collecting additional feedback. It is aimed at independent hotels and multi-property groups, with paid plans per property starting around 60 euros per month and a free trial available.